Refund Policy

Last updated: July 07th, 2023.

Thank you for choosing Promote Pilot for your email marketing needs. We want to ensure your satisfaction with our services. This Return and Refund Policy outlines the procedures and guidelines for returning and obtaining refunds for our email marketing services. Please read this policy carefully.

1. Service Cancellation

1.1 Cancellation Period: You may cancel your subscription to our email marketing services within 30 days from the date of purchase and receive a full refund, provided you have not utilized the services during that period.

1.2 Service Termination: After the 30-day cancellation period, you can terminate your subscription to our email marketing services at any time. However, please note that no refunds will be issued for the remaining unused portion of your subscription.

2. Eligibility for Refunds

2.1 Unused Services: Refunds are only applicable to unused services. If you have utilized any part of our email marketing services during the subscription period, a refund will not be issued for that portion.

2.2 Compliance with Terms: To be eligible for a refund, you must have complied with our Terms and Conditions and any applicable usage policies. We reserve the right to deny refund requests if there is evidence of misuse or violation of our terms.

3. Refund Process

Refund Request: To initiate a refund, you must contact our customer support team by email at help@promotepilot.pending within the applicable cancellation period. Please provide your account details and a clear explanation for the refund request.

3.2 Evaluation and Processing: We will review your refund request and assess your eligibility based on the criteria outlined in this policy. If approved, we will process the refund within a reasonable timeframe using the original payment method used for the purchase.

4. Limitations and Exclusions

4.1 Third-Party Fees: Please note that we are not responsible for any fees or charges imposed by third-party payment processors, banks, or other financial institutions in connection with your purchase. Such fees are subject to the terms and policies of the respective third parties.

4.2 Non-Transferable: Refunds are non-transferable and apply solely to the individual or entity that made the original purchase.

4.3 Change of Mind: Refunds will not be issued for requests due to a change of mind or if you decide to no longer utilize our email marketing services.

5. Changes to Services

5.1 Service Modifications: We may modify or discontinue certain features or aspects of our email marketing services from time to time. In such cases, no refunds will be issued for the modifications or discontinuations, provided that the core functionalities of the service are still available.

6. Contact Information

If you have any questions, concerns, or require assistance with our Return and Refund Policy, please contact our customer support team at:

Promote Pilot

Avenida Insurgentes Sur, # 933, Int 102 Piso 1 . Col. Napoles. Alc. Benito Juarez, C.P. 03810, Ciudad de México

Email: help@promote-pilot.com

Our dedicated support team will be happy to assist you and address any issues or inquiries regarding your refund request.

Please note that this Return and Refund Policy is subject to change without prior notice. It is your responsibility to review this policy periodically to stay informed of any updates.

By using our webshop and purchasing our email marketing services, you acknowledge that you have read, understood, and agreed to this Return and Refund Policy. If you do not agree with any provision of this policy, you should not access or use our webshop.